1- Parties
The service provider HOLİDAYLAND TURİZM SEYAHAT ACENTASI LTD ŞTİ will be referred to as the “Tourism Company”. Name, surname on reservation
The specified person and/or the persons he represents will be referred to as “Consumer”.
2- Subject
This contract is made between the Consumer and the Tourism Company.
Written, visual,
It is regulated for service sales made by telephone and electronically and covers the rights and obligations of the parties.
It covers.
Transfer, tour and vehicle allocation services purchased by the Consumer from the Tourism Company’s website.
It covers hotel and accommodation, car rental services, the qualifications of the purchased service are included in the Website Distance Selling Agreement and “Terms and Conditions”
pages and the service fee is stated in the reservation and confirmation form sent to the e-mail address.
3- Duration of the Contract
This contract; It enters into force on the date that the reservation in question is approved by the Tourism Company and
If no dispute occurs, it ends automatically when the service received by the Consumer is completed. Dispute
In the event of a dispute, this contractual relationship will be valid until the final resolution of the dispute.
4- Payment and Billing Information
When purchasing service by credit card, the Consumer is obliged to pay the service fee at the time of reservation.
VAT is included in the prices stated in the service fee. is included.
Making the reservation and payment; The Tourism Company’s Website Distance Sales Agreement and “Terms and Conditions”
It means acceptance of the provisions stated on the “Terms” pages.
Complaints and refund requests can be submitted up to 7 (seven) days from the date of service to [email protected]
must be sent to the address.
The invoicing period for the purchased service is V.U.K. It was purchased on the condition that it does not skip any months as required.
7 days including date.
In the documentation of the invoices that the Tourism Company will send to the consumer, the information given in the reservation form
will use the information.
For credit card payments, the relevant bank or payment option for the installment payment options chosen by the customer.
The maturity difference determined by the systems is added to the service fee and the installment payment is automatically made.
is stated in the table.
Cancellation of credit card payments made to the bank’s POS system or the company that provides payment systems services
Expenses arising from returns are deducted from the amount to be refunded, at the expense of the customer.
Prepaid vehicles specified on the reservation page of our website are available 24 hours a day, based on Türkiye’s local time.
Advance reservation is required, if reservation is made, there is no time limit.
is deemed accepted.
In case of requests for the specified vehicles within 24 hours, contact us to obtain pre-qualification.
is required.
In some destinations on our website, only prepayment may be required as a payment option.
The waiting time at the airport for arrival transfers from the airport is 120 minutes as company policy.
has been determined
In bank transfers made abroad, financial agreements between countries or the sending bank or
deducted by the sender due to reasons arising from the commission policy of the correspondent bank
There may be commissions.
Commission deductions and liability arising from the bank to which the money transfer will be made belong to the sending party.
To avoid such a situation, please get confirmation from your bank.5- Cancellation and Change
The full service fee paid when the consumer requests cancellation up to 12 hours before the start of the service.
is returned to him.
In case of cancellation requests less than 12 hours before the start of the service, the consumer will be charged 50% of the one-way service fee.
is returned. (If the two-way service fee has been paid, the entire return fee will be refunded)
If it is determined that the information specified by the consumer in the reservation is not correct, the Tourism Company will
The reservation can be cancelled. In addition, the Tourism Company informs the consumer in advance for confirmation regarding the reservation made.
can make calls. If the consumer does not respond to these calls or sent e-mails, Tourism
The company has the right to cancel the reservation.
These conditions do not cover promotional services, early booking or discounted reservations.
Cancellation provisions apply to date changes made by the consumer.
The Consumer agrees to comply with the service contract rules regarding the service purchased from the Tourism Company; 3rd person’s life,
will respect his property and peace, otherwise he will not be able to receive the service for a justified reason and will have the right to return
accepts that it does not exist.
After the service is performed, the credit card of the Consumer is damaged due to any error not caused by the fault of the Tourism Company.
related bank or financial institution due to unfair or unlawful use by unauthorized persons.
If the organization does not pay the service fee to the Tourism Company, the Consumer shall be liable for the service fee and the resulting
is responsible for damages.6- General provisions
Any incidents that may occur in the transfer vehicle of the Tourism Company that will prevent the start or continuation of the service.
mechanical failure, traffic accident, operational disruptions, adverse weather conditions, traffic congestion, terrorist incidents, law enforcement
applications of forces, etc. From the moment he realizes that he cannot make your transfer for any reason.
We will try to provide an alternative vehicle as soon as possible and/or inform you otherwise.
Transfer vehicles can arrive at the point where they will pick up the passengers 10 minutes before or 10 minutes after the pick-up time.
Passengers must be at the pick-up point 10 minutes before the pick-up time notified to them. The vehicle did not arrive
Otherwise, they must wait at the pick-up point for 10 minutes. When the vehicle is 15 minutes late, the agency calls the transportation company.
After receiving approval by calling, they must provide transportation by their own means. This time the transport company is Turizm
He will pay 2 TL per km to his company.
Passengers arrive in front of the outer door of the place (hotel, building, apartment, etc.) specified as the pick-up point.
They must wait.
Delay of the vehicle to the passenger pick-up point due to force majeure (accident, malfunction, tire burst, traffic situation, etc.)
In this case, the passenger goes to the airport by his own means. Airport transfer fee Tourism company
It is covered by. The passenger must go to the airport considering the flight time. Traveller
If the person does not go to the airport on his own and misses his flight, the tourism company does not accept responsibility.
In the cases mentioned above, the refund of the transfer fee will be refunded to you without any interruption.
and/or in such a case, to the airport provided by the Consumer with your own means.
The price difference arising from transportation will be paid to the Consumer by the Tourism Company. price difference plane
Does not include ticket.
7- Validity
This contract consists of 7 main articles and, if necessary, will be prepared in 2 copies and signed by the parties.
will be signed, and in case of disputes arising from the contract, the Road Transport Law No. 4925 will be used.
articles are applied. Istanbul court and enforcement offices regarding the dispute arising from this contract
is authorized.
I have read and accepted the contract on behalf of myself and/or the persons whose names are written in the reservation form.
I declared that I did.
This is my statement; If someone else has carried out and/or signed the reservation instead of myself
It is even valid.
All of the provisions stated on the Service Agreement page issued on our behalf as the consumer,
I take responsibility for the accuracy of the information in the reservation form I have sent, No. 4925.
I declare that I have read, understood and accepted the Road Transport Law and the information on the Tourism Company’s website.
I do.
